FAQ

DX3000

Q. Is DX3000 FDA approved?

Yes! K133007 is 510K number for DX3000.

Q. What are the safety features?
  • Designed for handheld, so by shielding around generator and cone with multiple lead layers, it minimizes the leakage radiation.
  • Rechargeable Lithium Polymer battery is very safe and stable with a safety circuit.
  • Back scatter shield protects the user.

 

Q. Is DX3000 compatible with any detectors?
  • DX3000 is an X-ray source. It is compatible with any kind of detector; sensor, film, PSP, etc.
Q. What is the warranty policy?
  • DX3000 has 1 year of manufacturing warranty.
Q. How do I know which exposure time is recommended for each tooth type?
  • DX3000 provides a preset exposure time on the GUI. The exposure time table for reference is shown in the user manual. However it can also be adjusted for by user preference.
Q. What is the proper distance between skin and the device?
  • DX3000 meets the requirements by FDA or other regulations, which SSD should be longer than 18cm from the focal point. Besides SSD, we recommend the distance from the skin to the edge of the cone should be 5cm (2inches) in order to get a good image.
Q. How could I get the best image?
  • X-ray spreads from the anode of tube 15 degrees. The user should maintain 5cm (2inches) distance between the skin and the edge of the cone try to make a right angle against the sensor or detector. The proper distance and right angle position could help to get a better image and avoid cone cut.
Q. Battery life?
  • It depends on how frequent the user uses it. Normally, we recommend to replace it every year, or at least two years for safety.
Q. How long does it take to charge the battery?
  • It takes about 1 hour and takes about 250 to 300 shots with a fully charged battery.
Q. What are other options for power supply?
  • The external battery or the AC DC adapter is available.

Cocoon

Q. Is COCOON FDA approved?
  • Yes! K173046 is 510K number for COCOON.
Q. What is the safety features?
  • COCON is protected with a lead inside to block the radiation leakage.
  • Safety lock key prevents unintentional exposure.
  • A neck strap is provided.
  • COCOON speaks to give a verbal guide to the operator giving a caution for a safe operation.
  • COCOON was tested by a certified lab or a professor for safety
  • Back scatter shield permanently fixed.
Q. Is COCOON compatible with any sensors?
  • ACOCOON is an X-ray source. It is compatible with any kind of detector; sensor, film, PSP, etc.
Q. What is the warranty policy?
  • Cocoon has 1 year of manufacturing warranty.
Q. What are the better features compared with other gun type product?
  • We have put all accumulated technology on COCOON for safety and usability for example, Large screen, Menu selection by touch key, Voice guide, 5 times more shots capacity than competitor products, applied higher power (70kvp) to cover most of sensors, PSP or film etc. Please see the specification and features on COCOON overview.
Q. How long does it take to charge the battery?
  • It takes about 1.5 hours to fully charge, but COCOON package includes charging cradle. If you put COCOON on the charging cradle, it keeps charging all the time.
Q. COCOON turns off by itself in few minutes. Is this normal?
  • Yes, it is normal. In order to save battery power, COCOON turns off automatically in 3 minutes. You can adjust Power Save Time in the setting mode.
Q. What is the recommended distance to the skin when using COCOON?
  • We recommend you to position COCOON around 2 inches (5cm) from the skin or cheeks in a right angle.
Q. How should I clean it?
  • COCOON is UV coated, but it is not waterproof. So be cautioned not to put too much liquid type sanitizer or scrub the surface. It is okay softly rub with small amounts of sanitizer.

ADX4000W

Q. What is the concept of ADX4000W?
  • iRay D4 is a creative and unique model combined handheld X-ray and image screen and sensor all together in one machine. It is a standalone type all in one solution handheld X-ray. The image can be stored in or transferred wireless or wire to close PC.
  • It is totally portable handheld operating by battery.
Q. How many images does it hold?
  • It has 16GB memory to store more than 1000 pictures.
Q. Do I need to buy software?
  • iRay D4 has own operating system, windows and acquire and process the image by itself.
  • iRay D4 is packaged with software for image transition to PC and process.
Q. Is it FDA Cleared?
  • It is cleared by FDA. 510K number is K134055
Q. Can it send images to my pc wirelessly or with a wire?
  • It could both. It has also clone image function the user can see the acquired image on the both screen of machine and PC simultaneously.
Q. Does it bridge to my software?
  • iRay D4 produce Jpeg, BMP file and DICOM image to be attached to any other software
  • The transmitted image to PC by wire or wireless could be attached to the patient chart
Q. Is it touch-screen?

Yes. It has a color graphical UI screen with touch screen to select menu and operate

Q. Can I use my own sensor or intra oral camera?
  • Now it is compatible with schick(Fona), e2V (Different brand name such as Dentimax, XDR etc.) and Vatech …
  • Most intra oral camera

ADX6000

Q. Is ADX6000 FDA approved?
  • Yes! K143494is 510K number for ADX6000.
Q. What are the safety features?
  • Designed for handheld, so by shielding around generator and cone with multiple lead layers, it minimizes the leakage radiation.
  • Rechargeable Lithium Polymer battery is very safe and stable with a safety circuit.
  • Back scatter shield protects the user.
Q. What is the warranty policy?
  • ADX6000 has 1 year of manufacturing warranty.
Q. What is the proper distance between skin and the device?
  • ADX6000 meets the requirements by FDA or other regulations, which SSD should be longer than 18cm from the focal point. Besides SSD, we recommend the distance from the skin to the edge of the cone should be 5 cm (2 inches) in order to get a good image.
Q. How do I get a good image?
  • A proper distance with the right angle(90º) are important.
  • The proper distance depends on the size of the detector. There will be a guide beam and its area should cover the size of the detector. Beam defines the area of actual exposure.
Q. Battery life?
  • It depends on how frequent the user uses it. Normally, we recommend to replace it every year, or at least two years for safety.
Q. How long does it take to charge the battery?
  • It takes about 1 hour and takes about 200 shots with a fully charged battery.
Q. What are the other options for power supply?
  • The external battery or the AC DC adapter is available.

REX2 Premium Sensor

Q. I am looking for good quality but cheaper sensor to replace the old one working with my current practice software. Is REX2 compatible with my current software?
  • REX2 is bundled with twain driver compatible with most software in the market. You can replace the old one under no change of practice software system
  • REX2 is enabled Full mouth X-ray (FMX) series shot functions with Dexis, Schick, Suni, Apteryx, Kodak, EVA, Dentimax, XDR etc.
Q. What is the warranty policy?
  • REX sensor has 1 year of manufacturing warranty
Q. How can I connect REX2 to my PC?
  • REX2 has a direct 3.0 USB interface. You can simply connect REX2 to the USB port of your PC.
Q. What kind of software program is REX2 provided with?
  • REX2 basically comes with Dexcowin software supporting JPG, BMP as well as DCM.
Q. Does REX2 work with my X-ray source?
  • REX2 is the high sensitive imaging sensor on much advanced CMOS technology base.
Q. What is the length of cable of REX2?
  • It is 9.8ft(3m).
Q. What size of REX2 available?
  • There are two sizes of REX2, size#1.5 universal size for both adult and Kid, size2.0 for adult
Q. Cable is stable and durable for long time use?
  • It was tested 25K times for stable and durable quality.

Please contact us if you have further questions info@dexcowin.com

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